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1. If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.

2. Order Acceptance

2.0.1 London locksmith service at any time correct without liability any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by it.

2.1. All orders sent to London locksmith service are only accepted when you receive confirmation of receipt of your order, but only on the condition that London locksmith service may subsequently not be able to ship the items requested, or may decide on reasonable grounds not to do so.

2.2. London locksmith service reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order. Without prejudice to the statutory rights afforded to consumers under English law, London locksmith service accepts no liability for any failure to ship products where this results from its inability to do so or its decision on reasonable grounds not to do so, provided that it takes all reasonable steps to notify you within forty eight (48) hours of order placement that products will not be shipped as ordered. In such cases London locksmith service will not process any payment or will immediately refund any payment made in full.

2.3. The Free Delivery Service is available Monday to Friday during office hours, delivering to your building entrance. Selected items may include free delivery to a ground floor location or an upper floor location with access via a lift. A delivery charge may be incurred on certain orders where the delivery route includes stairs. The specific delivery service offered for each product, and any additional delivery services, are displayed on each product page.

2.4. Special delivery services may be available as a delivery option and may be subject to a charge as indicated on our Web site.

2.5. Expected delivery dates may be given for an order and are given as a guide only. London locksmith service cannot be held liable for any loss of business, income, losses, cost, damages, charges or expenses that may result from later delivery.

2.6. Free delivery is only available to UK mainland addresses. Additional services are available to Extremities, UK Offshore and International addresses at an additional cost.

2.7. A signature will be required to accept delivery and this signature will be used as proof that the delivery was accepted in its delivered condition. Any damage or missing items must be reported within 48 hours of delivery to our customer services team and by telephone only on 0207 856 0446. If you do not receive your delivery on the expected delivery date this must be reported with 7 days. Failure to report damage or missing items after this period will result in any claim being void.

2.8. If you wish to change or cancel a specific delivery date arranged with London locksmith service or their nominated service providers we will require 48 hours notice. Failure to inform London locksmith service Ltd of your wish to change or cancel your specific delivery date after this period will incur additional charges.

2.9. Items sold by London locksmith service Ltd may require installation according to the manufacturer’s instructions in order to meet the manufacturer’s specifications or recommended cash rating. Prices quoted exclude installation unless otherwise stated. It is the buyer’s responsibility to ensure the product is installed appropriately.

2.10. If you choose to use our installation service the delivery route and installation location must be free of obstructions, allowing easy access for our engineer. If a wall installation is required you must remove skirting boards and any other obstructions prior to installation. Failure to adhere to these instructions may result in an aborted installation.

2.11. If you wish to change or cancel a specific installation date arranged with London locksmith service Ltd or their nominated service providers we will require 48 hours notice. Failure to inform London locksmith service of your wish to change or cancel your specific installation date after this period will incur additional charges.



3.2. Purchases may be returned to the company for a refund in the following manner:

3.3. Before returning any item, the buyer must contact London locksmith service 0207 856 0446 and obtain a Goods Return number (GRN) within fourteen (14) days of the delivery date.

3.4. No returns will be accepted without a GRN number. Please note, you will be responsible for all return shipping charges.


3.6. The Return Address below should be used unless you are informed otherwise:

Phoenix Safe Company Limited
Apex House, 1 Orrell Mount, Bootle,
Liverpool L20 6NS


4.1. In order to receive a refund, your purchase must be returned in “as-new” condition, with original packaging and with all manuals and accessories.

4.2. You will receive a refund excluding the original delivery charge.

4.3. Please allow up to twenty eight (28) days for refunds to be processed and credited to your account, but we aim to process this as soon as possible.

4.4. Exclusions to the Returns Policy: If an item has been installed we may offer a return based on the “diminished value” of the item, however this will be at the discretion of the company.

4.5. Exclusions to the Returns Policy: “made to order” items which include keyed alike locks and cut keys are not covered by our Returns Policy. We are unable to provide any return period on “made to order” items.


If you have any questions concerning our return policy, please contact us at:

[0207 856 0446]


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